Tracking the developing fortunes (and names) of Swansea's new sporting stadium.

Saturday, September 24, 2005

WE ARE LAUGHING STOCK IN EYES OF OTHER CLUBS

24 September 2005

Once again the occupants of County Hall have managed to make our city a laughing stock in the eyes of Britain's football clubs.

They are not content with the mishandling of Swansea's heritage - for example, the Slip Bridge, Mumbles lifeboat station and many more - but have now managed to make fools of us by turning our pride and joy, The New Stadium, into a fiasco. What a pathetic bunch of wallies!

They seem to ruin everything that they touch. We have new buildings going up next to rundown relics.

Their new suggestion is to place a car park when they demolish the Unifloc building. How pathetic is that?

Imagination seems to be a word that our leaders have never heard of.

When you look around Swansea and see all the buildings to decay and rot, it just makes me sick.

The whole of Swansea and the Jack Army are calling the new stadium White Rock.

Why don't the councillors at County Hall listen, or do they want to go the same way as the last lot?

Mrs J. Rice, Hanover Street, Swansea.

WE'RE BEING FLEECED

24 September 2005

The other day, I intended to order two tickets from StadCo for the Swansea City games against Nottingham Forest and Blackpool. I buy my tickets well in advance to ensure I get to see the match. I do not have a season ticket as I am a shift worker and may not be able to attend every game.

As always, I pay with my debit or Master Card via telephone, but on this particular day I was informed there would be a £1.50 admin. charge and, as I required two tickets for two different matches, that would entail a £3 charge, even though I was making only one transaction.I

asked the gentleman when this charge was implemented, as I have never had to pay the charge previously, and he informed me it came into force that day.

What are StadCo trying to do, drive away the fans of Swansea city?

Instead of paying £30 I am expected to pay £33.

I will, of course, buy the tickets as I want to support my football club, but I do not intend to pay over the phone or by debit card in future.

One would think with all the adverse publicity StadCo has received, they would not invite any further controversy.Once again, they are fleecing the fans.

A. George, Gower View Road, Penyrheol, Gorseinon

Thursday, September 22, 2005

NEW SYSTEM JUST NOT FANS' TICKET

22 September 2005

Sports fans claim they are being ripped off by a new ticketing system at the city's landmark stadium. It comes as questions are again raised about the search for a site sponsor.

A new ticketing system has been put place after complaints from supporters. But fans now say they are not happy at charges being added to prices.

Andrew George, of Gorseinon, wanted to buy tickets for Swansea's upcoming home games against Nottingham Forest and Blackpool.

"I buy my tickets well in advance to ensure I get to see the match," he said.

"I do not have a season ticket as I am a shift worker and may not be able to attend every home game.

"As always I pay with my debit or credit card via the telephone, but I was informed there would be a £1.50 admin charge.

"As I required two tickets for two different matches that would entail a £3 charge even though I was only making one transaction."

The situation is the same for online customers as well and applies to both rugby and football fans.

The new system was introduced last week after widespread criticism of ticketing at the stadium.

Hundreds of fans complained to Stadco ahead of the first game at the stadium when tickets did not arrive on time.

When the Welsh international team played the first friendly in Swansea for 17 years, some fans got no tickets while others were sent double.

A spokeswoman for Stadco said: "The system in place at the new stadium is the same as that which other stadia have in place when taking telephone and online bookings, as well as cinemas and theatres.

"The system was brought in to cover the costs of being able to offer customers the convenience of being able to book online or over the phone."

Meanwhile, Labour councillors are pressing for answers over the naming row after being told talks are ongoing - eight weeks after the first game.

It was hoped that a major company would stump up £250,000 a year for the right to have its name on the stadium.

Group leader David Phillips submitted an official request to council leaders as signs for the both the Swans and the Ospreys were put up at the ground.

Managers had hoped to announce the sponsor ahead of the new season.

But they were forced to adopt the official name - The New Stadium Swansea - much to the annoyance of both rugby and football fans, who favoured White Rock.

Councillor Gerald Clement, chairman of Stadco, reiterated that there are still a number of companies involved in talks.

"No timescale is being fixed for concluding those discussions," he said.

"What is important is attracting an appropriate sponsor at an appropriate price."

Monday, September 19, 2005

MATCH DAY TRAVEL STILL AN ISSUE

19 September 2005

Huge crowds have flocked to Swansea's New Stadium for the opening games of the rugby and soccer seasons. But many have travelled by car rather than using the park and ride facilities. SHAUN GREANEY reports on the evolving traffic and parking situation in and around The New Stadium.

Swans fan Alan Owen drives to matches at The New Stadium from his home in Port Tennant. Like thousands of others, he hopes to park near the ground. But, he says, the traffic situation on match days and the search for a parking space is making life difficult.

"Why they don't open up the park and ride site at Landore for soccer games, I don't know," he said.

"There are lots of spaces there and it would make life that bit easier, especially for people going to games from the east of the city and beyond.

"To have to go to Swansea Vale or the Recreation Ground in Brynmill to park for evening matches is a bit much, especially when you can't park across the road."

Stadium bosses have been dogged by parking and ticket problems since the venue opened for its first match on July 23.

They were forced to pull the plug on one of the three park and ride sites - at County Hall - ahead of the international with Slovenia, after it was revealed just a handful of people used it.

And sports fans attending evening matches at The New Stadium have been barred from using the giant car park directly across the road.

Drivers trying to use the Landore park and ride site for evening matches, when it is empty, have been told they can not go in.

The site holds hundreds of cars and is not used at night. It is also just yards from the stadium gates.But bosses say it will stay off limits, despite its convenience.

The situation has been condemned by commentators, as it means motorists have to park miles away and catch a bus to the stadium.

Many have risked it by parking where they should not and 214 have ended up with parking tickets.

A total of 38 were fined for parking offences when the Swans played Bristol and 27 rugby fans fell foul of the restrictions when the Ospreys played Leinster.

To cash in on the problems, local businesses and even a school - Plasmarl Primary, which is just a stone's throw away from the home of the Swans and the Ospreys - have been opening up private car parks.

The primary school opens up its car park on match days, charging £4 a car.

All proceeds go straight back into buying resources for the pupils.

If every space is taken for each match, the school could make up to £10,000 a year from the facility.

But local newsagent Adrian Brown, of Wern Road, Landore, said he thought parking problems at the stadium had not been as bad as feared.

"It has been very good. It was bad in the beginning.

"There was parking on the top of the hill.

"But they are not parking all over the place. People have realised where they can park.

"The only thing I would say could be sorted out is at the end of the matches. They close the bottom road, the dual carriageway.

"What happens at the bottom of Siloh Road is that you have a little gap and everyone is gathered by the pub and the traffic is coming down through these people.

"There is also a bottleneck by Rossi's."

Police have tried a 20-minute road closure outside the stadium after some matches to allow pedestrians to clear.

Inspector Bill John has said: "While this may create some inconvenience, it is necessary to allow the crowds to exit safely.

"I would also appeal for members of the public not to park anti-socially or in residents' bays, as fixed penalty notices will be given out."

A review of parking and traffic arrangements around The New Stadium is to start within weeks.

Among the issues to be examined is the impact the stadium and the crowds of around 16,000 are having on residents in the Landore area of the city.

Traffic flow and the mingling of people and cars is another factor to be addressed.Landore councillor Rob Speht said there had been "teething problems" with the set-up, but said these should be ironed out when the situation was reviewed in about a month's time.

"In general, I would say it is going quite well," he said.

"When you have a new facility like the stadium, there will be queues.

"There's a lot of new parking bays and double yellow lines and that. By and large, it has worked quite well.

"There are a few little pockets in Plasmarl, in Salem Road and one or two other patches.

"A review of transport arrangements around the ground was always planned to take place after a trial period, said Mr Speht.

"We didn't actually know how it would work on match days," he said.

"It was agreed that two or three months after the opening, we would all sit down and review which bits were working and weren't working and would tweak the system."

He pledged that ward councillors would consult the residents of Landore.

"I would want to hold a couple of public meetings and maybe a focus survey to have some input from residents," he said.

Shops on the giant Morfa retail park have said that trade has slumped on match days.

TK Maxx manager Wayne Lewis said: "What we are finding is people are deciding not to shop with us on match days and supporters are using our car parks instead.

"Perhaps some people think they won't get a parking space and may feel intimidated by the large crowds.

"But I would like to reassure them they will be able to get here and park."

Swansea Council is urging sports fans to make full use of the park and ride facilities in the city.

A spokesman said the authority and the stadium management company worked closely with the police, First Cymru and other partners to provide a travel plan that ensured fans could arrive and leave as quickly and easily as possible.

"The plan more than caters for the demands of the stadium, even at full capacity, if fans follow it," said a spokesman.

"A massive amount of research and consultation went into the travel plan, including a number of fact-finding meetings with the police forces running the operations at the Madejski Stadium in Reading and St Mary's in Southampton.

"Nevertheless, we do need fans to co-operate with us and use the specified park and ride sites at Swansea Vale and the Recreation Ground, or public transport to get to and from the game.

"This will help us greatly in ensuring that everyone has a safe and enjoyable day out."Thanks to all this planning and effort by everyone involved, there is no need for people to park in residential areas close to the ground.

"Those who do park in residential areas should expect to face fines on their return from the game, because restrictions are in place and the police are actively patrolling these areas."

The Swansea Vale park and ride has about 2,500 car parking spaces, with free buses to the stadium. The charge is £5 for parking.

The Recreation Ground has approximately 800 spaces and is served by about 20 buses. Parking there is free and the charge is £2 for adults and 50p for under-16s for buses to the stadium.

The council spokesman added: "The Landore park and ride service, which has been developed to serve the city centre, is completely independent of the new stadium and is not an auxiliary car park for match-goers."

Friday, September 09, 2005

New stadium tackles ticket delays

BBC Wales New Website - 9 September 2005

Stadium officials undertook a 'thorough review' of operationsSwansea's new sports stadium is trying to avoid a repeat of fans being stuck outside the ground after kick-off by opening six new ticket booths.

Large queues have seen some football supporters give up and go home,claiming there are not enough sales points.

Officials said the extra booths for Saturday's game against Bristol City would speed up entry to the ground.

But they said fans should still turn-up at least 30 minutes before kick-off or buy tickets in advance where possible.

Since the stadium opened in July management company Stadco has come under fire for its ticketing operation.

At the home game against Barnsley on August Bank Holiday Monday there were reports of queues stretching the width of the South Stand and around towards the East Stand.

It was claimed as many as 2,000 people just gave up and went home.

Phil Sumbler, who runs the JackArmy fans' website, said: "The problems have been they've got one ticket office and you can't pay on the day at turnstiles."

The extra booths will sell tickets to home supporters for cash only from 1300 BST.

Bristol fans have been banned by police from making their own way to the ground and will be turned away unless on an official coach because of concerns of a repeat of violence the marred the fixture in 2000.

A Stadco spokesman said that with the Swans in the top six in League One they were expecting a bumper crowd.

"We've consulted with other stadiums and performed a thorough review of our ticketing systems and this is the first outcome of the review.

"We're confident that these new booths will offer a significant improvement and help us deliver a quality service."

Mr Sumbler said the success of the move could only be judged at kick-off on Saturday.

But he added: "It's a step in the right direction."

Wednesday, September 07, 2005

WHITE ROCK CLOTHES LAUNCH

7 September 2005

To the company searching for sponsorship, it is definitely The New Stadium Swansea. But to fans, Swansea's new sporting stadium has always been White Rock and always will be. And now a new range of clothing has been launched proudly bearing the name.

It comes as Stadco, the company responsible for seeking naming rights to the ground, still tries to identify a potential sponsor.

The business is the brainchild of Phil Sumbler, editor of Swansea City FC supporters' website Jack Army, who unveiled the designs yesterday.

He said: "The council keeps telling us that the company selling the naming rights tells them a clean stadium name is a better option. But this better option is clearly not working as we enter another month with no stadium sponsor.

"And people are still using the name White Rock. It is the name fans refer to it in the pubs.

"And of course all the time that passes means the name of White Rock Stadium sticks more and more with the fans until everyone will just call it that, no matter who buys the naming rights."

The clothing, which can be ordered via the Jack Army website, includes T-shirts, vests, baseball shirts and women's tops.

Each reads: White Rock Stadium, Swansea, Est 2005. An alternative logo reads: Once White Rock...Other merchandise includes baseball caps, sun visors, badges, mouse mats and even wine.

Stadco had hoped that by giving the home of the Ospreys rugby team and Swansea City FC the name The New Stadium Swansea, it would be more attractive to companies considering sponsoring the ground in return for its naming rights.

Monday, September 05, 2005

SKY SPORTS

Sky Sports become first to break stadium name media embargo

Saturday, September 03, 2005

STADCO? WE HAVE A FIASCO!

3 September 2005

My wife and I are both avid Swansea City supporters and full season-ticket holders and delighted with The New Stadium Swansea - or White Rock to give its proper name. However, the frustration of having to put up with a management company that cares less for the paying public is starting to annoy many, many people.

For example, why can't the ticket issues be sorted out?

Hundreds of supporters did not get into White Rock on Bank Holiday Monday to watch the Swans against Barnsley because of the farcical ticketing arrangements - all costing the Swans money.

Secondly, the quality of the food in the concourse together with the excessive pricing is putting people off. Fast food (in this day and age) is all that is on offer - madness.

I would like to point out I have e-mailed my concerns to Councillor Gerald Clement (StadCo chairman) but have not had a reply.

We have a wonderful opportunity to showcase The New Stadium, instead we discuss the failings of the management company to get to grips with running a sporting arena.

Welcome to White Rock - the new Leisure Centre fiasco.

Stadco, please sort it out, or get out.

Rob Park, Heol Tircoed, Penllergaer, Swansea.

SERVICE? IT'S HARDLY THAT

3 September 2005

When is StadCo going to realise it does not own the White Rock stadium? It is owned by the City of Swansea and ultimately the good citizens of Swansea.

Stadco's management of White Rock is a farce. Its telephone answering service is impolite and inefficient. How many fans have rung the infamous hotlines and other numbers and been met by a constant engaged tone?

Last weekend's shambles was the icing on the cake. After the great win at Walsall you would have expected tickets to be on sale on Sunday and/or pay at the gate.

However, initiative does not come easy to StadCo.Swansea Council please do something. Take the initiative. Don't let Swansea's jewel in the crown be spoilt.

Dominic Jones, Bryn Road, Brynmill, Swansea.

EXCITING ERA IS BEING SPOILT

3 September 2005

Who would let the council run anything even remotely commercial? Its interference and incompetence in the running of The New Stadium through StadCo has spoilt the start of what should have been an exciting new era for the Swans and the Ospreys.

The ticketing fiasco is costing the Swans dearly in lost income and disillusioned fans.

Those of us who live outside Swansea who make the most effort to attend games are being persuaded not to attend by the disaster that is the ticket office and the no-pay-on-the-turnstile policy.

Kevin Mahoney, Bendrick Road, Barry.

THE FANS ARE TURNING AWAY

3 September 2005

I Read the Evening Post whenever I can get my hands on it, primarily for news on the Swans. As you are probably aware, there have been many cases of poor management shown by StadCo after Tim Howells resigned.

Tickets have been given to the wrong people and the ticket office has been closed the day before important home matches.At the Barnsley game, approximately 2,000 fans gave up queuing for a ridiculous length of time and went home.

At the moment we are averaging roughly 14,000-15,000 in attendances - the second best in the league behind Nottingham Forest.

When everyone in Swansea is back from holidays and as the season progresses, there will be larger demand for tickets. StadCo simply will not be able to handle it and will cost our club support and money. Something needs to be done.

Ashley Crathern, John Street, Cockett, Swansea.

LEAVE CLUBS RUN THE AFFAIRS

3 September 2005

For anyone who thinks that StadCo is a partnership between Swansea Council, the football and rugby club think again. It is effectively the council. How on earth can you have council officials running a private enterprise? Swansea City Football Club and the Ospreys are businesses.

They need to listen to their customers in order to maintain a successful company, but when have the council listened to their customers (the electorate)? They are amateurs at best.

But they are not playing with public services here.They are interfering in a private enterprise.

They must allow the football and rugby clubs to take care of their own businesses before they ruin the biggest sporting opportunity this city has ever had. Get out StadCo and leave our clubs alone.

Gary Evans, Station Road, Fforestfach, Swansea.

Friday, September 02, 2005

STADIUM IN BOUNCERS LAY-OFF ROW

2 September 2005

A Third of the bouncers working at the New Stadium Swansea are claimed to have been laid off. Some 45 security staff were taken on at the stadium when the new season began.

They were meant to police the hospitality, VIP area, Riverside Bar and gold and platinum lounges.

Now the Evening Post understands 15 have been laid off.

Stadium managers have refused to comment on the claims.

But one of those who was working at the stadium said he and 14 others had gone.

He said: "I am angry.

"They asked us to go in to work and they laid 15 of us off," he said.

"They said they could not afford to have us there.

"There were too many of us, they said."

He said the bouncers - many of whom worked in pubs and nightclubs in Swansea city centre in the evenings - were offered the chance to become match stewards inside the ground instead.

Security is a serious issue at the new stadium.

Only last month, away fans were attacked with concrete building blocks after a league game there.

Visiting Doncaster supporters were shocked when breeze blocks were hurled through the front window of a van they were travelling in.

Police at the time said a minority of Swansea fans still seemed to think they could get away with yobbishness at the stadium.

The stadium is owned by Swansea Council and leased to Swansea Stadium Management Company, which runs it.

A spokesman for the company neither confirmed nor denied the job cuts.

"It is not the policy of the Swansea Stadium Management Company to comment publicly on staffing issues," said a spokesman

Thursday, September 01, 2005

SORT OUT THIS TICKET MESS

1 September 2005

The ticketing chaos at The New Stadium Swansea is a major problem that needs sorting urgently. We have a magnificent, £27 million facility. The Swans are riding high in League One and last Friday the Ospreys attracted a crowd of more than 18,400 at their first match in the ground.

But these achievements are being sullied by the stadium management company's inability to sort out ticket sale problems.

StadCo may dispute claims that 2,000 supporters were left queuing for the Barnsley game on Monday but whatever the figure it is clear many fans were dissatisfied with the ticket arrangements. These are people who might decide not to bother again.

There have been calls for turnstiles to be introduced at the stadium but this is not the way ahead for today's modern facilities.

Even so, it is not fair to expect supporters who might live some considerable distance away to buy their tickets in advance. Anyone should be able to arrive at the ground an hour before kick off and expect to get a ticket in time for the start of the match.

One of the season's biggest fixtures is with Bristol City on September 10. Stadco needs to have got the ticketing mess sorted by then.

STADIUM'S HOLY TRINITY

1 September 2005

Stadco was created last year to run the New Stadium. The football club, the rugby club and Swansea Council are all shareholders in the company.

Each of them own third shares in StadCo, although the council retains a 51 per cent voting rights on major issues.

These include the removal of a director and anything that would breach the law or risk the financial position of the new company.

Profits from ticket sales are split between the partners, with a slice going into a central fund held over for repairs and maintenance.

The council has refused to say exactly how the cash from ticket sales is split.

Swansea Council invested £155,000 when StadCo was set up.

Over half of that money went on legal fees and a further £25,000 went on management consultancy fees.

The three partners each stumped up £50,000 to become shareholders in the company.

Swansea City FC, The Ospreys and Swansea Council each have two directors on the board of StadCo.

Councillors Gerald Clement, the cabinet member for culture and recreation, and Gareth Sullivan, the cabinet member for economic and strategic development, are the authority's representatives on the board.

The council is also entitled to put on up to 12 community events a year at the stadium and keep the income from them.

JUST THE TICKET, OR FANS' NIGHTMARE?

1 September 2005

It is £27 million worth of all that is great about sport.The New Stadium Swansea has won high praise for what it offers fans and players in the few weeks since it first opened its doors. But it hasn't been without its hiccups, as the Post's Chief reporter CHRIS DAVIES has been finding out.

STORM clouds are gathering over Swansea's glitzy new stadium - although there's nothing wrong with what is going on its field.Both the Swans and Ospreys games staged there so far have been huge crowd-pullers.

Thousands have filled its seats at every game. The fear is, though, that even more could have watched the show.For there are claims emerging some fans are being left out in the cold by the stadium's ticketing and entry systems.Stadium bosses say they are happy.

But there are allegations surfacing that ticketing problems are costing thousands of pounds in lost revenue.

Angry football fans are now calling for action after they claim up to 2,000 supporters queued for more than an hour in the rain before kick-off for Monday's win over Barnsley.

They say the majority of them gave up and headed either for the pub or home.

Fans have now called for changes to the system ahead of two big league clashes later this month.

They claim it isn't working as it should. So much, they say, that hundreds, if not thousands, were left outside the ground as Monday's match got underway.

It is the latest row to centre on ticketing.Games last month saw confusion set in when some fans received double their allocation for matches, and others none at all.

That was blamed on teething troubles. Fans insist, however, they are not going away.

"It's crazy,'' said Swans supporter Peter Reynolds, aged 36, of Gendros.

"I was outside queuing for a ticket on Monday. I gave up after an hour. I just couldn't be bothered to wait.

''Some fans have suggested as many as 2,000 were left out in the cold.

StadCo, the stadium management company, today dismissed the claims, labelling them "totally inaccurate.''

A spokesman added: "A small number of people turned up five to 10 minutes before kick-off expecting to get in immediately, and were late to their seats by a maximum of 30 minutes totally due to their late arrival."

Fans disagree, and are calling for action from StadCo.

Phil Sumbler, webmaster for the unofficial Swans site Jackarmy.net, said some fans waited more than an hour to get in to the ground.

He said: "There were a lot of people talking about it, the queue was along the length of the stadium. I thought if I was turning up now I wouldn't bother."

Mr Sumbler said the failure of StadCo to open the ticket office on Sunday, ahead of Monday's game with Barnsley, added to the problems, especially given Swansea's big 5-2 win against Walsall on the weekend.

He said: "Opening on Sunday would have avoided a lot of the problems. It is the nature of football, one good result on Saturday will make them turn up at the next game."

Mr Sumbler said the lack of turnstile entry at the ground, where you could just hand over your cash and walk in, was also causing delays.

He said: "Turnstiles is supposed to be something that they are considering. But this is something that has got to be done now rather than Christmas or a month's time.

"If they are turning people away these people don't come back. Once fans go it is very difficult to get them back.

"Every person that doesn't go in the ground is worth £15, that's £30,000 if 2,000 turn away."

The StadCo spokeswoman said: "Everyone was in their seats by 3.30pm. Management have no knowledge of anyone being turned away, and there was no loss of revenue to the Stadium Management Company or the Swans.

"Some initial issues with the ticketing have occurred as the system bedded in, but the Stadium is working hard to deal with these and they are being resolved.

"As has always been the case with Swans games, fans are advised through the club website and in match programmes to purchase their tickets early. This kind of advice to fans is common in football.

"Most fans understand this and are happy to accept the advice. A minority of fans continue to ignore the advice and are turning up on match days close to kick-off expecting to be able to buy tickets and get in on time. That is unreasonable especially given the increasing interest in football at the stadium because of the Swans' success and the attraction of the stadium as a venue.

"The advice to them is the same as the advice to everyone else, buy a ticket in advance.''

Mr Sumbler, however, said: "People have pointed out the problems since day one. The next two matches are going to be the biggest of the season against Bristol City and Nottingham Forest.

"Fans will be thinking, if I can't get in to see Barnsley, how are we going to get in for them?

"What we are seeing is certainly not progress, it is the worst I've seen it.

"Something has to be done."

There are also worries future gateside troubles could lead to a tougher police stance.

There have already been 16 arrests at Swans home games in and around the stadium. It is not known if any were linked to entry problems.

Police are warning they will not tolerate troublemakers, who could find themselves banned from future games.

Swans fan Jenna Lewis, aged 21, a civil servant living in Courtney Street, Manselton adds: "I love the game and my team."The ground itself is fantastic.

"But after the problems I had on Monday when I arrived at 1.30 in the afternoon and still wasn't inside the ground at kick-off, I am not sure when I will be back.''